Admissions
Reaching Out Is the First Step.
Our admissions team is here to listen, answer questions, and help you understand your options — at your pace, with no pressure.
A supportive first call
You'll talk to a real person on your very first call.
Our admissions specialists answer the phone with one goal: to understand what you're going through and help you figure out the next best step. No pressure, no sales pitch — just a confidential conversation.
Whether you're calling for yourself or a loved one, we'll listen first, then walk you through your options, verify insurance, and connect you with the right program at a nearby location or by teletherapy.
What Admissions Looks Like
- 01
Reach Out
Call, text, or submit our form. It's confidential, and there's no commitment.
- 02
Initial Assessment
A licensed clinician will get to know your situation and goals.
- 03
Review Options
We'll walk you through programs, schedules, and insurance together.
- 04
Begin Care
Start treatment at a nearby location or via teletherapy where available.
What to Expect →
A walkthrough of your first call, assessment, and the first week of care.
Insurance Verification →
Submit your insurance and we'll verify benefits — free, no obligation.
For Families →
Helping a loved one start treatment, with guidance for parents and partners.
For Professionals →
Refer a client — and stay informed throughout the process.
Your Admissions Journey, in Detail
Choosing to pursue treatment for a substance use or mental health concern can be intimidating and scary. We understand the impact this decision will make on your life. We are glad you have chosen to take the first step in seeking help.
To schedule an assessment/intake appointment to High Focus Centers for yourself or someone else:
(800) 877-3628 in New Jersey & Connecticut
(866) 204-7306 in Georgia
(610) 644-6464 in Pennsylvania
Submit an online request on our Contact Us page.
What happens after I schedule an assessment?
1\. Admissions requests client information
- Our admissions staff member takes general client information including your name, birth date, contact and insurance information, as well as a brief description of current symptoms or substance use. - Family members, doctors, social workers, EAPs or therapists can contact us on your behalf to schedule the initial appointment, if necessary.
2\. Admissions schedules a Level of Care Assessment (LOCA)
- Admissions will help determine which High Focus Centers site is best suited for you based on the programming available. They will then schedule your LOCA with one of the clinicians at that site. - The purpose of the admissions interview is simply to schedule a LOCA. It is not a clinical evaluation. - In the case of an emergency call, the intake coordinator will gather information to determine if you are in imminent danger. If it is an emergency, you will be referred to your local emergency room or 911 for immediate assistance and to ensure that you receive the appropriate higher level of care. Otherwise, you will be registered and scheduled for the first available and mutually agreeable initial appointment with High Focus Centers.
3\. Telehealth Level of Care Assessment (LOCA)
- At the scheduled time and date, log into our BlueJeans video conferencing system with the login information emailed to them by the admissions team. Please note that adolescent patients must be accompanied by a legal guardian. - In order to complete the assessment, you will need access to reliable internet, a front-facing camera, and a working email address to receive consents and telehealth links. A smart phone (iPhone, Android, etc.) can be used. - During the LOCA, a team of experienced clinicians will work with you to determine the level of care necessary to achieve your treatment goals. - LOCAs take between 1 hour 30 minutes to 2 hours 30 minutes to complete depending on which program is appropriate. - A High Focus Centers clinician will explain your insurance coverage and review any out-of-pocket requirements during this assessment process. - If a completed assessment indicates that you should pursue outpatient (OP), intensive outpatient (IOP), or partial care (PHP) treatment with High Focus Centers, we can admit within 24-48 hours, or potentially the same day, depending on the next scheduled session day. - Our assessment may determine that you require a higher level of care than we offer. If this is the case, we would refer you to our network of trusted partners. Any professional referrals to outside treatment centers or community resources that come about as a result of the assessment are based on your identified needs and best interests.
Whether or not you pursue treatment with High Focus Centers following the assessment process, we will remain an available resource for questions, support, and other needs.
Our intake fax number is (973) 909-4049.
